About Us
Rachel Roberts - Founder
Idaho native, Rachel Roberts isn't just passionate about cleaning, she's passionate about creating a serene environment for her clients. She founded Serene Clean with the belief that a clean home should be a happy home, and that's achieved through efficient, conscientious work and meticulous attention to detail.
Rachel thrives on meeting new people and building relationships with her clients. Her focus goes beyond just cleaning a space; it's about understanding your needs and exceeding expectations to create a truly serene experience.
Jennifer Nordby - Co Founder
Jennifer Nordby brings a love for organization and efficiency to Serene Clean. As co-founder, she's passionate about building systems and processes that streamline operations. This translates to clear communication for both clients and staff, ensuring a seamless and positive experience.
Jennifer thrives on project management, ensuring every cleaning is completed with the utmost efficiency. Her focus isn't just on a clean space, it's on creating a system that fosters long-term client satisfaction and turns them into raving fans.
Our frequently asked questions
We have a strict policy for cancelations in less than 24 hours of the service appointment time frame. Our team works incredibly hard to ensure each client is taken care of. This requires carefully planning the days ahead and unfortunately last minute cancelations or last minute rescheduling causes a big, negative, ripple effect throughout our current day and days ahead. In an effort to keep ALL customers happy, you will be charged a small fee for last minute cancellations/rescheduling:
Cancelations that are done in less than 24 hours of the service appointment time range will result in an automatic $85 cancelation fee charge
Rescheduling appointments in less than 24 hours of the service appointment time range will result in an automatic $50 cancelation fee charge
We work off of 2-hour estimated time of arrival windows so that we can structure our day effectively. This allows us to get to the next client all while navigating Treasure Valley traffic and many other variables that take a toll on our time throughout the day (for example: eating and breaks!).
If you book for an 8-10am appointment our team will notify you of an exact time they will arrive or will directly be there between that 8-10am (estimated).
Please feel free to reach out to us directly should you encounter any problems with this – hello@SereneClean.id
We try to pack as much value as possible in our cleanings; we love our customers and want to make sure everyone feels taken care of! Our normal, standard, cleaning includes the outside of all appliances (refrigerator, microwave, and oven), dusting and wiping of all surfaces – such as tables, countertops, desks, dressers etc. and the wiping down of main door handles and doors, if dirty. We also vacuum and mop (if applicable) all floors in the home (not including the basement).
We may organize clothes that are left out, blankets and towels (if 1 Load of Laundry is exceeded we will apply our Organization Extra to the total). If required we will also vacuum upholstery. Cleaning faucets, sinks, and dirty dishes is also a part of our normal cleaning service (we provide our own natural dish soap).
We pay great attention to the bathrooms and bedrooms of each home – as both places are heavily used – it’s important they are completely clean for you! We’re so good you’ll want us back the next day (…it can be arranged)!
Our normal/standard cleaning includes everything that was mentioned above. Our deep cleaning is added in addition to the standard cleaning as an Extra (added at checkout). The deep cleaning includes baseboards, window beams if necessary (we can only reach maximum heights of 8ft), air vents, deep scrubbing of bathroom(s), and all doors and doorknobs, finally, we also wipe down chairs. The interior of appliances is NOT included in our deep clean.
We pride ourselves on our work so either with a standard or an addition of a deep cleaning we know you’ll be fully satisfied! Give us a try – you may like us and decide to keep us around for a bit (everything would always be clean).
Yes, we include the baseboards in our deep cleaning service which is an Extra added on to normal cleanings. Our cleaners will take soft microfiber towels with our cleaning solution on them and hand clean the baseboards around the home.
The most asked question out there! It’s no surprise! But, unfortunately there’s no set time limit. We like to take our time and pride ourselves on the quality of our work – so while we would be able to give you a baseline average number, we don’t want to be held to that. You can absolutely set a time limit and we can create a custom plan to fit within your limit.
We want the work to speak for itself. Depending on the size of the home and the amount of work required to clean, it will vary greatly.
Great question. Yes we are! Our business insurance is through Farm Bureau Insurance.
All of our cleaners have at least 1-year experience in residential cleaning and are well trained in-house on our proprietary cleaning methods
We do background checks on every single cleaner. These checks consists of a national and statewide criminal record check and a driver’s license check.
We have an AMAZING redo policy! If you are not completely satisfied – we’ll come back and redo any missed spots/areas completely free of charge, whenever you want. We pride ourselves on our customer referral rate, so your satisfaction is our #1 goal.
Yes we do! Whatever your needs are, don’t hesitate to reach out directly to us and we’ll see what we can do – we strive to use our resources and accommodate everyone and all jobs.
